Terms of Service

1. Agreement to Terms

By accessing our website, requesting a preview, or purchasing any service from Scale Up Digital ("Scale Up Digital," "we," "us," or "our"), you ("Client," "you," or "your") agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

2. Description of Services

Scale Up Digital provides website design and development services, lead-generation tooling, and related digital support built specifically for home service businesses, including HVAC and plumbing companies, operating in the United States ("Services"). Our core offering includes a one-time website design and development package delivered on an expedited timeline, followed by optional ongoing monthly hosting, security, and maintenance plans.

3. Fees and Payment

3.1 One-Time Development Fee. Clients pay a one-time development fee, as quoted on our Pricing page or in your order confirmation, to design, build, and launch a custom website. This fee is due in full before development work begins.

3.2 Monthly Subscription Plans. Following launch, clients may select one of our ongoing monthly maintenance and support plans, as described on our Pricing page. Monthly plans are billed automatically on a recurring basis to the payment method on file until cancelled.

3.3 Payment Processing. All payments are processed securely by Paddle.com Market Limited ("Paddle"), our authorized payment processor and merchant of record. Paddle handles billing, applicable sales tax/VAT collection, and payment security. By making a payment, you also agree to Paddle's Buyer Terms and Privacy Policy, available at paddle.com.

3.4 Price Changes. We reserve the right to change our pricing for future billing cycles. We will provide at least 30 days' notice of any price increase to an active subscription before it takes effect.

4. Refunds and Cancellations

4.1 Development Fee. Because our development process typically begins within hours of payment to support our expedited delivery model, the one-time development fee is non-refundable once development work has commenced. If you cancel in writing before development has started, you are entitled to a full refund.

4.2 Monthly Plans. You may cancel or pause your monthly plan at any time by contacting us. Cancellation takes effect at the end of the current billing cycle. We do not provide partial refunds for any unused portion of a billing cycle.

5. Client Responsibilities

You agree to provide accurate business information, timely feedback, and any content, images, logos, or materials reasonably required for us to complete your project. Delays caused by a lack of client feedback or materials may extend project timelines and are not the responsibility of Scale Up Digital. You represent that you own or have the right to use any materials you provide to us.

6. Revisions and Ongoing Support

Each monthly maintenance plan includes a defined scope of support (such as content edits, updates, or campaign refreshes) as described on our Pricing page at the time of your subscription. Requests outside the scope of your selected plan may be quoted separately as additional work.

7. Intellectual Property

Upon full payment of the one-time development fee, ownership of the final website design and content created specifically for you transfers to you, excluding any third-party assets, stock imagery, licensed plugins, or underlying code libraries and frameworks, which remain the property of their respective owners and are licensed, not sold, to you for use on your website. Scale Up Digital retains the right to showcase completed work in our portfolio and marketing materials unless you notify us in writing that you'd prefer we do not.

8. Third-Party Services

Delivery of our Services may depend on third-party providers, including hosting infrastructure, domain registrars, payment processors, and analytics tools. We are not responsible for outages, changes, or failures caused by these third-party providers, though we will make commercially reasonable efforts to minimize any disruption to your website.

9. No Guarantee of Results

While we design our websites and lead-generation tools to perform well, we do not guarantee any specific number of leads, phone calls, search engine ranking, or revenue outcome. Marketing and lead-generation results depend on factors outside our control, including market conditions, competition, and your business's own follow-up with leads.

10. Limitation of Liability

To the maximum extent permitted by law, Scale Up Digital's total liability for any claim arising from these Terms or our Services is limited to the amount you paid us in the twelve (12) months preceding the claim. We are not liable for indirect, incidental, special, or consequential damages, including lost profits or lost business opportunities.

11. Disclaimer of Warranties

Our Services are provided "as is" and "as available." We do not warrant that our Services will be uninterrupted, error-free, or completely secure, though we take reasonable measures to maintain a stable and secure website for you.

12. Termination

We may suspend or terminate your access to our Services if a payment fails and is not resolved within a reasonable grace period, or if you violate these Terms. Upon termination for non-payment, we reserve the right to take your website offline until the account is brought current.

13. Governing Law

These Terms are governed by the laws of Egypt, without regard to its conflict of law principles.

14. Changes to These Terms

We may update these Terms from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our Services after changes take effect constitutes acceptance of the updated Terms.

15. Contact Us

Questions about these Terms can be sent to scaleupdigital964@gmail.com.